Frequently asked questions

Cumulocity GmbH is a privately-owned German company focused on the development and sale of the Cumulocity platform. We offer an enterprise-grade AIoT platform that connects & manages assets efficiently and transforms raw device data into AI-ready data, combined with a team of experts and a large ecosystem of device, technology, and implementation partners. In 2025, the management team completed the purchase of Cumulocity from Software AG. You can read more about the management buy-out here.

Our employees can be found working around the globe, from our offices as well as remotely. We and our partners serve customers in more than 40 countries. Our primary offices are in Düsseldorf, Germany and Cambridge, UK.

You can read reviews from actual Cumulocity customers at Gartner Peer Insights.

You can also hear more about how customers are working with Cumulocity across industries at our Success Stories page.

To get in touch with someone from sales to discuss purchasing Cumulocity, please contact us. You can also purchase Cumulocity through your cloud marketplace of choice.

Yes, Cumulocity Edge is available as a single-server variant for deployment on Appliance VM or on Kubernetes. It includes all of the features of Cumulocity Cloud, allowing for seamless deployment across the edge-to-cloud continuum. Cumulocity Edge implements the Security Technical Implementation Guides (STIGs) developed by the Defense Information Systems Agency (DISA) in the United States, making it an ideal solution for applications requiring the highest level of security.

Cumulocity uses HTTP and REST, the most widely used interfacing technologies. Cumulocity employs the protocol REST for all external communication. Our API has predictable resource-oriented URLs, accepts form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTP response codes, authentication and verbs. You can learn more about our OpenAPI Specifications in our documentation.

At Cumulocity, the confidentiality, integrity, and availability of our partners’ information and data is paramount. Cumulocity adheres to ISO, QMS, and SOC3 standards. You can learn more about cybersecurity at Cumulocity at our Trust Center.

AIoT refers to the integration of the device connectivity of IoT with the decision-making power of Artificial Intelligence, enabling equipment makers to transform their products into smart assets that improve performance by identifying anomalies, predicting maintenance needs, and reducing response times. As the technology continues to reshape the way companies develop products, the market for AIoT is projected to exceed $250 billion by 2030. Learn more about AIoT here.

At Cumulocity, we support two key pathways for integrating AI and IoT, Actionable Analytics and Intelligent Agents.

Actionable Analytics is the use of AI and machine learning tools to analyze IoT data, generate insights, and automate actions. Actionable Analytics improve asset performance by enabling real-time decision-making, enhancing use cases such as predictive maintenance and anomaly detection.

Intelligent Agents is the integration of Generative and Agentic AI like chatbots and AI assistants to enable natural language interaction and intelligent automation. It enhances the user experience and allows for improved productivity by automating workflows and allowing for conversational interactions.

Use cases for Actionable Analytics AIoT include:

• Predictive maintenance: Predicting the remaining useful life of an asset, allowing for more proactive rather than reactive maintenance. Flexco uses predictive analytics to more efficiently schedule their field maintenance.
• Anomaly detection: Identifying items that are nonconforming to a specific standard to improve quality assurance.
• Vision AI: Automated detection and classification of input from camera systems. Wains uses vision AI to classify pests that are captured using their Smart Traps, allowing for remote monitoring of pest infestations.

Use cases for Intelligent Agents include:

• Alarm resolution: An AI chatbot explains machine behavior and walks through step-by-step process for resolving alarms, with recommended fixes and actions at each step.
• Enhanced queries: Embedded chatbots convert plain language queries into precise API calls, simplifying data access.

The Cumulocity industrial IoT platform has consistently been ranked as a leader in analyst reviews. The marketplace is very active and there are many to choose from so it’s important to have a framework to compare them all. This IoT buyer’s guide was created to help you find the best IoT platform to deliver the outcomes you want.